Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information.
Last reviewed and updated: January 2025
1. Information We Collect
At phorintavexis, we collect information to provide better investment analysis and educational services to our users in South Africa and beyond. We gather information in several ways when you interact with our platform.
Personal Information You Provide
- Contact details including name, email address, and phone number when you register or contact us
- Professional information such as investment experience level and educational background
- Financial information relevant to your learning goals and risk assessment
- Communication preferences and feedback you provide through surveys or support interactions
- Payment information when you enroll in our educational programs
Automatically Collected Information
When you visit our website or use our services, we automatically collect certain technical information. This includes your IP address, browser type, device information, and how you interact with our platform. We use cookies and similar technologies to enhance your experience and understand how our services are being used.
2. How We Use Your Information
We use your personal information for several specific purposes related to our investment education and analysis services. Every use of your data serves a legitimate business purpose or fulfills a legal obligation.
- Providing access to our investment analysis tools and educational content
- Personalizing your learning experience based on your investment knowledge level
- Communicating important updates about our services and educational programs
- Processing enrollment in courses and managing your educational progress
- Improving our platform based on user feedback and usage patterns
- Ensuring platform security and preventing fraudulent activities
- Complying with South African financial services regulations and reporting requirements
3. Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in specific circumstances that are essential for our service delivery or required by law.
Service Providers
We work with trusted service providers who help us deliver our educational services. These include payment processors, email delivery services, and educational content platforms. All service providers are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by South African law or in response to valid legal processes. This includes cooperation with regulatory authorities such as the Financial Sector Conduct Authority (FSCA) when necessary to comply with financial services legislation.
4. Your Privacy Rights
Under South African privacy laws, including the Protection of Personal Information Act (POPIA), you have several important rights regarding your personal information.
Access Your Information
Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
Correct Inaccuracies
Update or correct any personal information that's outdated or incorrect through your account settings or by contacting us.
Delete Your Data
Request deletion of your personal information, subject to certain legal and contractual obligations we may have.
Object to Processing
Object to certain types of processing of your personal information, particularly for marketing purposes.
How to Exercise Your Rights
To exercise any of these rights, contact our Privacy Officer using the details provided at the end of this policy. We'll respond to your request within the timeframes required by South African law. Some requests may require identity verification to protect your personal information.
5. Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices follow industry standards and South African regulatory requirements.
Technical Safeguards
Your data is protected through encryption both in transit and at rest. We use SSL/TLS protocols for all data transmission and store information in secure, access-controlled environments. Our systems undergo regular security audits and vulnerability assessments.
Access Controls
Only authorized personnel have access to your personal information, and access is granted on a need-to-know basis. All team members undergo privacy training and are bound by confidentiality agreements.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Different types of information have different retention periods based on their purpose and legal requirements.
- Account information: Retained while your account is active plus 7 years after closure
- Educational records: Kept for 10 years to support credential verification
- Marketing preferences: Retained until you withdraw consent
- Technical logs: Automatically deleted after 12 months
- Financial transaction records: Retained for 5 years as required by South African law
7. International Data Transfers
While phorintavexis primarily operates within South Africa, some of our educational content and technology services may involve international data transfers. When we transfer your personal information outside South Africa, we ensure appropriate safeguards are in place.
Any international transfers comply with POPIA requirements and include adequate protection measures such as standard contractual clauses or transfers to countries with adequate data protection laws as recognized by South African authorities.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These help us remember your preferences, understand how you use our services, and provide personalized content.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality and security
- Preference cookies: Remember your settings and customization choices
- Analytics cookies: Help us understand how our platform is used
- Marketing cookies: Used with your consent to personalize educational content recommendations
You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.
9. Children's Privacy
Our services are designed for adults interested in investment education. We don't knowingly collect personal information from individuals under 18 years of age. If we become aware that we've collected information from someone under 18, we'll take immediate steps to delete that information.
Parents or guardians who believe their child has provided personal information to us should contact our Privacy Officer immediately.
10. Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our platform.
We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Contact Our Privacy Officer
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
Address: Gateway West, 22 Magwa Cres, Waterval City, Midrand, 2066, South Africa
Phone: +27843485297
Email: info@phorintavexis.org
We aim to respond to all privacy-related inquiries within 10 business days.